Introduction

The policy: This privacy policy notice is served by https://utilitiessolution.online.The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing/using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Utility Solution.
• “you”, and “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a user’s computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness, and transparency, (b) Purpose limitation, (c) Data minimization, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of Your Personal Data

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your Individual Rights

Under the GDPR your rights are as follows. You can read more about your rights in detail here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to show relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website. Some cookies will be saved for specific time periods, whereas others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

• Analytics

: We use third-party analytics cookies to gain insight into how our visitors use the site and to optimize it to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity and the search words you use.

• Pixel Tags

: we may share website usage information about visitors to our site with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on our site during earlier browsing sessions.

Data Security and Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided further explanations about user privacy and how we use this website to help promote a transparent and honest user privacy methodology.

Personal Information

This Website enables businesses to find suitable suppliers of energy in which they are interested.

You may request quotes or other product or service information through this website by either completing our online questionnaire or contacting us directly via email, telephone, or alternate means. In either case, you will be asked for certain personal details, including (but not limited to):

Your first name, last name, email address, telephone number, company address, and company name.

You may also be asked for your meter and consumption details.

From time to time, we may ask our website, visitors, to provide us with different or additional details – to assist us in understanding their requirements or finding suitable suppliers for them. We may also change our online questionnaire.

Contacting you by Email or Telephone

If you use any of the services provided on the website and leave your telephone or email address, you agree for us, or the suppliers we work with, to contact you regarding the services you used on our website. You agree to be added to our subscriber list to be updated on any future updates or services we may deem relevant and of interest. You also agree for us to retain this data for future purposes.

Why We Collect Information

We retain data collected on the website about you in order to:

be able to inform you about our other services or other relevant products, promotions, and services update and maintain our customer records customize the content of our website, and assist us in improving our services to you.

Sharing Your Data

When you request price comparisons, quotes, or further information for products or services that are shown on our site, through our online forms, or otherwise, we may:

contact you by email or by telephone with the information; contact you by email or by telephone to confirm or verify your contact details or the details of your request; and/or pass on your personal information, and the details of your request, to selected suppliers of services for which you have requested information, who may contact you directly by SMS, telephone, email or post.

Partners

I consent for the data I’ve provided to be passed to third parties relating to my quote request, namely – Bionic Services, Love Energy Savings, Nationwide Utilities, and Barclaycard. This is in order for my quote to be processed and I understand my details will not be sent to all of them, only the relevant suppliers.

Recording Data and Security

The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands and will be stored electronically on computer systems at https://utilitiessolution.online.

General Data Protection Regulation 2018

The General Data Protection Regulation defines the legal responsibilities of data users such as ourselves. The Regulation governs the collection, storage, use, and transfer of personal data. Personal data is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, and identification number, location data, an online identifier or to one or more factors specific to the identity of that natural person.

https://utilitiessolution.online will seek to comply with the General Data Protection Regulation when handling your data.

Accuracy

You agree that all submitted information is correct to the best of your knowledge. Switch Pal Limited will not be held accountable for any information given falsely.

https://utilitiessolution.online will do its best to maintain the accuracy of the personal information you supply to us. You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, simply write to us at 1 The Oaks, Mill Farm Courtyard, Beachampton, Milton Keynes, MK19 6DS enclosing a cheque for £10.00 payable to Switch Pal Limited to cover our administrative costs in dealing with your request. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Cancellation or Removal of Data

If at any point you would like to cancel your request or have your data removed from our records or from relevant third parties please email contact@utilitiessolution.online.  We will not contact you again after that unless requested otherwise.